Customer Services Policy? Read more
WHY SHOULD I USE THIS TEMPLATE DOCUMENT?
Use this Customer Services Policy to set out your a customer care and complaints process for your business. Show that you are committed to customer care and constantly improving your business. After all, customers’ expectations are rising.
Use the document with explainer video to help you decide on a process that works for your business. It includes
- Making a complaint
- How you deal with complaints
- Providing feedback
Let your clients or customers know that you are willing to listen to what they have to say.
HOW TO USE THIS DOCUMENT AND VIDEO?
You get a Customer Services and Complaints policy written in plain English by qualified lawyers. Firstly, download the MS Word document. Secondly, you can access and use video guidance and support which takes you through each section of the document. You can then finalise a complaints policy that works for your business.
NEED ANOTHER DOCUMENT?
Look at our terms and conditions for an online shop or for your service business