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CUSTOMER SERVICES POLICY & COMPLAINTS HELP FOR YOUR BUSINESS

£30.00

Use this Customer Services Policy on your website and in your business to show how important customer care is. 

As a business how you treat your customers is your number one priority. Having a customer services policy explains what you do and how you help customers with a problem.

Customer services and complaints?

Nobody likes it when clients or customers complain. We can try to avoid them, but complaints are a fact of business life. That’s why it’s important to let people know your complaints process – about how to make a complaint and how you deal with them. Who do they contact? How do they contact you? When can they expect a reply? You can make it easy by giving this this information in your complaints policy.

People remember how you handle complaints. Complaints need to be dealt with consistently, by following a process. You can do this more easily if your business has a complaints policy. Your clients or customers will know how to make a complaint and what to expect when they do.

A Complaints Policy? 
Our complaints policy is simple. It shows that you value your customers or clients and are committed to a high standard of customer satisfaction and care. Customers know that you willing to listen to feedback and to make your businses the best it can be.

A complaints policy doesn’t make getting a complaint feel any better. It does make having a complaint much easier to deal with and resolve.

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Customer Services Policy? Read more
WHY SHOULD I USE THIS TEMPLATE DOCUMENT?

Use this Customer Services Policy to set out your a customer care and complaints process for your business. Show that you are committed to customer care and constantly improving your business. After all, customers’ expectations are rising.

COMPLAINTS POLICY?

Use the document with explainer video to help you decide on a process that works for your business. It includes

  • Making a complaint
  • How you deal with complaints
  •  Providing feedback

Let your clients or customers know that you are willing to listen to what they have to say.

 

HOW TO USE THIS DOCUMENT AND VIDEO? 

You get a Customer Services and Complaints policy written in plain English by qualified lawyers. Firstly, download the MS Word document (available as soon as you’ve ordered and paid). Secondly, you can access and use video guidance and support which takes you through each section of the document. You can then finalise a complaints policy that works for your business.

 

NEED ANOTHER DOCUMENT? 

Look at our terms and conditions for an online shop or for your service business